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Terms of Use

Last updated: July 1, 2023

Packola.com IS OWNED AND OPERATED BY DIGITAL ROOM LLC. BY VISITING, USING AND/OR REGISTERING WITH Packola.com ("SITE"), YOU (REFERRED TO HEREAFTER AS "YOU", "YOUR" OR "USER") AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS ("TERMS & CONDITIONS" or “TERMS”). PLEASE READ AND CAREFULLY REVIEW THESE TERMS & CONDITIONS, AS THEY CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND DIGITAL ROOM LLC (TOGETHER WITH ITS AFFILIATES HEREAFTER ALSO REFERRED TO BY THE BRAND NAME OF THIS SITE, “Packola.com” AS WELL AS "WE", "US", OR "OUR") AND GOVERN ANY AND ALL USE OF THE SITE BY ANY AND ALL USERS OF THE SITE AND ANY SERVICES OFFERED THEREFROM. YOU SHOULD PAY ATTENTION TO THE ARBITRATION PROVISION SET FORTH BELOW WHICH, EXCEPT AND TO THE EXTENT PROHIBITED BY LAW, REQUIRES YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST DIGITAL ROOM LLC. OR ITS AFFILIATES ON AN INDIVIDUAL BASIS, RATHER THAN RESOLVING DISPUTES BY JURY TRIALS OR CLASS ACTIONS.

IF YOU DO NOT AGREE TO ALL OF THE TERMS & CONDITIONS, PLEASE DO NOT USE THE SITE OR ANY SERVICES OFFERED OR ACCESSED THROUGH THE SITE. IF YOU (OR THE BUSINESS ENTITY WHOM YOU REPRESENT OR ARE ACTING ON BEHALF) HAVE A SEPARATE AGREEMENT WITH Packola.com. THE TERMS OF THAT SEPARATE AGREEMENT SHALL GOVERN TO THE EXTENT THEY ARE INCONSISTENT WITH OR OTHERWISE CONFLICT WITH ANY OF THE TERMS & CONDITIONS.

Copyright Notice

You acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of Packola.com, its licensees, and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code. Except where expressly provided otherwise by us, nothing made available to users via the Site may be construed to confer any license or ownership right in or materials published or otherwise made available through the Site or its services, whether by estoppel, implication, or otherwise. All rights not granted to you in the Terms & Conditions are expressly reserved by us.

Corporate Identification and Trademarks

"Packola.com" and any and all other marks appearing on this Site are trademarks of Digital Room, LLC. in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Digital Room, LLC.'s prior written consent. The use of Trademarks on any other website or network computer environment is prohibited. Digital Room, LLC. prohibits the use of Trademarks as a "hot" link on, or to, any other website unless establishment of such a link is pre-approved by Digital Room, LLC. in writing.

User Conduct & Eligibility

You are solely responsible for the content and context of any materials you post or submit through the Site. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) restrict or inhibit any other user from using or enjoying the Site; (c) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; or (d) contain a virus or other harmful component or false or misleading indications or origin or statements of fact.

As a condition of your use of certain services offered through the Site, you may be required to register an account with us and must provide true and accurate account information at all times (including, without limitation, ensuring that your account information remains current at all times.) You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

Account Security: You are solely responsible for protecting the confidentiality of your password and may not disclose your password to any other person. In the event that an unauthorized user gains access to the password-protected area of the Site as a result of your acts or omissions, you agree that you shall be liable for any such unauthorized use.

Minimum Age. The Site and its services are intended solely for persons who are 18 years of age or older. Any access to or use of the Site or its service by anyone under 18 years of age is expressly prohibited. By accessing or using the Site, you represent and warrant that you are 18 years old or older.

Use Restrictions

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Packola.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Packola.com's prior written consent is prohibited.

In addition to the foregoing and in consideration of being allowed to use the Site, you agree that the following actions shall constitute a material breach of the Terms & Conditions:

  • Collecting information about the Site or users of the Site without our written consent;
  • Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Site, without our written consent.
  • Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Site or any portion thereof;
  • Accessing or using the Site for competitive purposes;
  • Disguising the origin of information transmitted to, from, or through the Site.
  • Impersonating another person;
  • Distributing viruses or other harmful computer code;
  • Allowing any other person or entity to impersonate you to access or use the Site;
  • Using the Site for any purpose in violation of local, state, national, international laws
  • Using the Site in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
  • Circumventing any measures implemented by us aimed at preventing violations of the Terms & Conditions.

We expressly reserve the right, in our sole discretion, to terminate a User's access to any or all areas of the Site due to any act that would constitute a violation of these Terms & Conditions.

Linking to the Site

Creating or maintaining any link from another website to any page on this Site without our prior written permission is prohibited. Running or displaying this Site or any material or content displayed on this Site in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this Site must comply will all applicable laws, rule and regulations.

Copyright

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. Copyright law. If you believe in good faith that materials appearing on this Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. A conforming notice must contain the following: (a) your name, address, telephone number, and email address (if any); (b) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to locate the material; (c) statement that you, the complaining party, has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (d) a statement under penalty of perjury that the information in the notification is accurate and that you are (or are authorized to act on behalf of) the owner of an exclusive right that is allegedly infringed; and (d) your physical or electronic signature as the owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You can find more information is the U.S. Copyright Office website, currently located at http://www.loc.gov/copyright. In accordance with the DMCA, Packola.com. has designated an agent to receive notification of alleged copyright infringement in accordance with the DMCA:

Packola.com

Attn: DMCA Agent

14931 Califa St., Suite 301

Sherman Oaks, CA 91411

E-mail Address: [email protected]

Optional Tools

We may provide you with access to third-party tools which we are under no obligation to control, monitor, correct or to provide, make available, support or ensure the continued availability of such third-party tools. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis without warranty of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. The third-party service provider is solely responsible for the performance of its third-party tools, as well as for any claims or warranties in relation to it.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions.

Links to Third-Party Websites

From time to time, this Site may contain links to websites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk.

Privacy

You confirm that you have read, understood and agree to the Packola.com Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by Packola.com, its affiliates, third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the Packola.com Privacy Policy. If you are not a resident of the United States, please note that the personal information you submit to the Site will be transferred to the United States and processed by Packola.com in order to provide this Site and its services to you, or for such other purposes (as set forth in the Privacy Policy).

DISCLAIMER OF WARRANTIES

THE SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Packola.com DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIGITAL ROOM, LLC.] - INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR PRODUCTS OR SERVICES SOLD THEREON OR FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDERED FROM Packola.com, WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO Packola.com FOR THE REQUEST.

Indemnification

You agree to defend, indemnify and hold harmless the Covered Parties (as defined above) from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms & Conditions, (C) your dispute with another user, (D) the unauthorized access to any password-protected area of the Site using your password, (E) any image or content being reproduced as part of your order; (F) any alleged or actual infringement, misappropriation or violation of intellectual property rights by any image, content or other materials provided by You in connection with the Site, and (G) circumstances where user uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Packola.com's sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against for actions of the user or user's employees which may occur as a result of any mailing service including mailing list rentals. If using the Site on behalf of a Third Party (as described below), you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any Third Party.

Third Parties

If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use as well as for any Request submitted, including related fees, charges and performance obligations. In addition, you must inform the Third Party of all Terms & Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto. Packola.com may sublicense the rights that you grant it in this Section to a third-party subcontractor only for purposes of operating the Site, providing the product and services, processing your order, and producing and shipping your products.

User Social Media Content License

Packola.com may reach out to social media users to seek their permission to feature our favorite social media content including photos, text, graphics, audio, video, location information, comments and other materials from such social media sites (“User Social Media Content”) on our Site and promotional materials. If you choose to allow us to use your User Social Media Content, you agree to the following User content license:

You hereby grant to Packola.com a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your User Social Media Content including photos, text, graphics, audio, video, location information, comments and other materials from social media sites in any manner to be determined in Packola.com discretion, including but not limited to on webpages and social media pages operated by Packola.com, e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known. Packola.com may use, display, produce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Social Media Content in any manner in our sole discretion, with no obligation to you whatsoever.

You grant Packola.com the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your User Social Media Content.

You hereby agree and represent and warrant that (i) you are solely responsible for your User Social Media Content, (ii) you own all rights in and to your User Social Media Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such User Social Media Content, (iii) you are not a minor, (iv) Packola.com’s use of your User Social Media Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary or other rights, of any third party, or any law, rule or regulation, and (v) the User Social Media Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.

You acknowledge and agree that You will make no monetary or other claim against Packola.com for the use of the User Social Media Content. You waive the right of prior approval for the use of the User Social Media Content. You acknowledge and release Packola.com and its assigns, licensees, and successors from all claims that may arise regarding the use of the User Social Media Content including, but not limited to, any claims of defamation, invasion of privacy, or infringement of moral rights, rights of publicity, or copyright. Packola.com is permitted though not obligated, to include your name as a credit in connection with the use of the User Social Media Content.

User Comments, Feedback and Other Submissions

All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of Packola.com. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

Termination

Packola.com reserves the right to terminate your account and access to the Site and its services at any time. Termination by Packola.com may include removal of access to the service, deletion of your password, deletion of all related information and files, may include the deletion of content associated with your account (or any part thereof), and other steps intended to bar your further use of the Site and its services. If you become dissatisfied with the Site, your sole and exclusive remedy is to immediately discontinue use of the Site.

Amendments to Terms & Conditions

Packola.com reserves the right, at our sole discretion, to change, modify or otherwise alter the Terms & Conditions at any time. You agree that we may modify the Terms & Conditions and such modifications shall be effective immediately upon posting. You agree to review these terms and conditions periodically to be aware of modifications. Continued access or use of the Site following such posting shall be deemed conclusive evidence of your acceptance of the modified Terms & Conditions except and to the extent prohibited by applicable state or federal law.

Changes to the Site

We reserve the right, for any reason, in our sole discretion, to terminate, suspend or change any aspect of the Site including but not limited to content, prices, features or hours of availability. We may impose limits on certain features of the Site or restrict your access to any part or all of the Site without notice or penalty. You agree that Packola.com will not be liable to you or to any third party for any such limitation, modification, change, suspension or discontinuance of the Site.

Miscellaneous

The captions in these Terms & Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms & Conditions. None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control. If any provision of the Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, then such provision shall be enforced to the maximum extent possible so as to effect the intent of the Terms & Conditions, and the remainder of the Terms & Conditions shall continue in full force and effect. The failure by either you or Packola.com to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. You agree that any cause of action arising out of or related to the Site or the Terms & Conditions must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. All provisions in the Terms & Conditions regarding representations and warranties, indemnification, disclaimers, and limitation of liability shall survive the termination of the Terms & Conditions.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the "Agreement") between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

Governing Law & Exclusive Venue for Disputes Not Subject to Arbitration

The internal laws of the State of California shall govern the performance of these Terms & Conditions, without regard to such state's conflicts of laws principles. To the extent any claim, cause of action, or request for relief is not subject to arbitration as described below, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the County of Los Angeles in the State of California, and waive any jurisdictional, venue or inconvenient forum objections to such courts.

Notice for Users in California Only. This notice is for users of the Site residing in the State of California. Please be advised that the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be reached by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (800) 952-5210.

Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your rights.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OF THE SITE, PURCHASE FROM Packola.com, OR THE SALE OF PRODUCTS OR SERVICES BY Packola.com, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT. YOU AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION, INCLUDING DISCOVERY AND APPEAL RIGHTS. This arbitration provision shall survive termination of these Terms & Conditions and the termination of your Packola.com account.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by these Terms. The Consumer Arbitration Rules are available online. The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of these Terms, including any claim that all or any part of these Terms are void or voidable. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

Notices

Except as explicitly stated otherwise, any notices shall be given by email to Packola.com at [email protected] or to you at the email address you provide to Packola.com. Notice shall be deemed given 24 hours after the email is sent, unless the sending party is notified that the email address is invalid.

How do I contact Packola.com?

Our postal address is:

Packola.com

14931 Califa St., Suite

Sherman Oaks, CA 91411

We can be reached via email at [email protected] or by telephone at 1-866-266-5047.

ORDER TERMS AND CONDITIONS

Payment

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and Packola.com. If a User submits an order on the Site to purchase printing products, promotional products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method.

Production of all items ordered is subject to the terms outlined below in the "Printing Turnaround Time" section, and will not begin until an order is fully paid, including shipping and handling fees, if applicable except where Packola.com has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with Packola.com are required to provide payment in accordance with the terms of their applicable payment agreement(s).

Once the print file(s) associated with an order have been approved by the User as described below in the "Printing Turnaround Time" section, the order will be "In Production" and no changes will be allowed to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable taxes and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and USPS Postal Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to Packola.com and non-refundable at a rate of twenty percent (20%) for each calendar month that has passed since the date of the User's initial submission or date of payment, whichever is earlier, even where the print job never reaches the "In Production" or shipment phase due to no fault of Packola.com (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the "In Production" phase, etc.).

Return & Refund Policy

At Packola.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference. All policies are subject to change without prior notification.

Refund Policy: In the event that a User cancels an order prior to the “In Production” status, then the User will, upon request, receive a refund proportional to the time period between the date of the User’s payment and the cancellation date (see grid below). Once the order moves to “In Production” status all refunds are at Packola.com’s sole discretion.

Time of Cancellation Relative to Payment Date Refund As A % of Total Order Value 1
Less than 1 month 100%
Less than 2 months 80%
Less than 3 months 60%
Less than 4 months 40%
Less than 5 months 20%
More than 5 months 0%

1In the event an order has multiple items and some items of an order have been fulfilled, the eligible refund amount will be reduced by the value of the item fulfilled, the sales tax associated with that fulfilled item and any shipping fees associated with that fulfilled item.

Return Policy: Defective products will be reprinted and sent to User at no cost to User. Determination of defect is at the sole discretion of Packola.com. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.

Return Policy for Direct Mail Services: Direct mail services including printing, mailing services, list services and design services are not subject to the foregoing return policies. All complaints regarding the direct mail services must be registered within three days of receipt of the final printing job. Reprints on direct mail orders will be evaluated on a case-by-case basis and any reprint shall be determined by Packola.com in its sole discretion. Postage is not refundable once the mail piece has been dropped off to the post office.

All complaints must be registered within 3 days of receipt of your final printing job.

In no case is Packola.com or its affiliates liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job. Packola.com is also not liable for returned mail pieces that are undeliverable for any reason. ALL PURCHASES OR SALES ARE SUBJECT TO THE INDEMNIFICATION, LIMITATION OF LIABILITY, AND DISPUTE RESOLUTION AND BINDING ARBITRATION TERMS ABOVE.

If you dispute any charge that is made to your credit/debit card, you agree that Packola.com may authorize a thirdparty vendor to handle and seek to resolve such dispute on Packola.com’s behalf, which may include Packola.com providing vendor with the following information: your name, physical address, email address, phone number and the first 6 and last 4 digits of your credit/debit card number. You agree that Packola.com may provide such information to the third-party vendor and that the third-party vendor may further disclose that information to your credit/debit card company, the bank issuing the credit/debit card and Packola.com’s merchant processing company for the purpose of resolving the dispute. Packola.com will endeavor to have the third party vendor agree to maintain the confidentiality of such information.

If you dispute valid charges made by Packola.com to your credit/debit card and your dispute is subsequently found to be fraudulent, you agree to reimburse Packola.com’s expenses, including bank’s and attorney’s fees incurred in connection with resolving the dispute.

Our Sales Tax Policy

Packola.com charges sales tax on orders picked-up from or shipped to addresses in accordance with state and local regulations unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate. If, after the User has paid the invoice, it is determined that more tax is due, then the User must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.

Promotional and Referral Codes

Packola.com may offer certain promotional codes, referral codes or similar promotional coupons ("Promotional Codes") that may be redeemed for discounts, or other features or benefits related to the Site, subject to any additional terms that Packola.com wishes. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by Packola.com; (d) may be disabled or have additional conditions applied to them by Packola.com at any time for any reason without liability to Packola.com; (e) may only be used pursuant to the specific terms that Packola.com establishes for such Promotional Code;(f) are not valid for cash or other credits or points offered via the Site; and (g) may expire prior to your use.

Proofs

If requested, an online proof will be available for your review after we have received your files for print. Actual time will vary depending on our current workload. Jobs eligible for Proof Approval Bypass will be sent to press in accordance with the program’s terms. It is the User's responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by User's non-approval of the proof. An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues, nor do they show color change from RGB or Pantone to CMYK. The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof. Packola.com offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper. The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by Packola.com on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the User's responsibility to determine if they need a hard copy proof with their print order.

Proof Approval Bypass

Once a User receives a proof, they have 3 business days to approve or reject the proof. In the event a User has taken no action, the proof will be deemed to have been approved by User and the order will proceed into production..

Cancellation

An order may not be canceled once it is "In Production". If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:

  1. Orders placed, paid for and then canceled before 5pm PST on the same day may be refunded in full or booked as store credit to be applied to future orders;
  2. Orders below $100 will not be subject to cancellation fees.
  3. Orders from $100 to $500 will be subject to a $15.00 cancellation fee.
  4. Orders $500 and above will be subject to a cancellation fee of 3.5% of the full order amount.

We reserve the right to refuse any order you place with us. We reserve the right, but are not obligated, to limit the sales of our products or Service to any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or services, or product or service pricing, are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.

Color Accuracy

Packola.com will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with Packola.com, you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.

No Liability for Errors

You, the User, are responsible for ensuring that your order correctly specifies size, color, artwork, quantity, style of product, and type of product. Packola.com is not responsible for errors made by the User during the ordering process.

We have made every effort to display as accurately as possible on the website the colors, images, and artwork you upload onto a product design. We also have made every effort to ensure that the proportions and style of all customizable products appear as accurately as possible. We cannot guarantee that your computer monitor's display of any color, artwork, sizing, or feature will be accurate.

Packola.com is not liable for errors in a final product caused by any of the following reasons:

  • Spelling, punctuation and grammatical errors

  • Low resolution or low-quality graphics and images

  • Damaged fonts

  • Transparency issues

  • Overprint issues

  • Artwork files that are not created following our specifications

  • Variances in color from the conversion of Pantone or RGB colors to CMYK

  • Errors in user-selected options such as size, quantity, paper and finish

  • Duplicate orders submitted by the User

  • Incorrect files uploaded

  • Incorrect file orientation

  • Cracking on folds

  • Cutting variances

  • Minor discolorations due to laser cutting

  • Application of production markings in areas that will not be visible post assembly, including but not limited to QR codes

  • Incorrect or undeliverable shipping address

  • Damage to products after delivery to User

User is responsible for reviewing their files and correcting any issues prior to placing the order. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or other requirements, or that any errors in the Service will be corrected in a timely manner or at all.

Over print and under print Policy

Due to the gang run method that Packola.com uses, we cannot guarantee that every order will be the exact number of items which was ordered. Packola.com can only guarantee that it will come within plus or minus 10% of the number of items ordered. Although rare, in the event of an under run, we will either refund or give you Store Credit for the amount of pieces we were "short" if over 10% of the order quantity. In the case of flexographic and lithographic laminated orders, The User will be charged a fee for any items delivered above the original item count specified in an order. The additional charge will be the unit selling price for the item multiplied by the number of items delivered in excess of the items originally ordered plus applicable sales tax.

Artwork Files

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Packola.com. Packola.com is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to Packola.com, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms & Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Packola.com may also provide artwork design tools which offer a limited number of elements, including icons, fonts, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other Packola.com Users may use the same design tools to create images that may have similar or identical combinations of these elements. Packola.com provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party. It is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use and does not infringe on another party's rights.

We may, based on our sole discretion, set limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. Packola.com is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time, or for any other reason, without prior notice.

Stock Images Terms

Packola.com provides users access to professional stock images through an integration with Adobe Stock. The licensing fee(s) for any stock image(s) you include in your artwork file will be added to your final total during checkout. By purchasing stock image(s) in this manner, you agree to adhere to all applicable Adobe Stock agreements.

You cannot return or exchange any stock image(s) that you purchase and all sales are final.

Printing Turnaround Time

Printing turnaround times may vary by certain products. See Printing Turnaround Time to understand the specific definition of printing turnaround time.

Shipping

Unless you choose Pick Up or Mailing Services, you need to select one of the shipping methods presented to you on the Site. All shipping may be done using FedEx, UPS or other freight carriers. Packola.com reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped “Two-Day” service and picked up on a Thursday would be delivered by end of day Monday.

Packola.com's responsibility is limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times vary and Packola.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Packola.com is not liable for damages that occur during shipping. Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from Packola.com's facility within 30 days, it will be recycled.

Packola.com reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where Packola.com completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).

Target Arrival

Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.

For example, a product with a printing turnaround time of two business days and a shipping method of “Two- Day” service would have a target arrival date of four business days after your files have been sent to production.

If you have requested a hard copy proof, factor in approximately six business days to receive and approve your proof. For next day hard copy proofs, factor in an additional two business days.

Please understand that target arrival dates are estimates, not guarantees. Packola.com assumes no responsibility for delays caused by shipping carriers, weather, the breakdown of equipment, illness, etc.

International Orders and Shipments

We welcome orders from our non-US Users. All transactions will be completed in US dollars, using the commercial exchange rate calculated by our merchant processor at the time the transaction is completed. No adjustments will be made to account for fluctuations in the exchange rate between an original transaction and any subsequent refund transaction.

If your shipping destination is outside of the US, you may be required to pay taxes (including but not necessarily limited to sales, value-added, use and excise taxes), tariffs, import fees, duties and/or other fees, charges or assessments related to your order. We recommend consulting a Customs Broker to assist with this topic. Packola.com does not collect any taxes, fees, duties or other charges or assessments for non-US shipments, and you will be responsible for paying them at the time of your order's receipt.

Mailing Services

Packola.com offers mailing services to users who upload their own mailing lists "Uploaded Lists" and to users who rent a mailing list from Packola.com "Rented Lists". It is the User's responsibility to understand and comply with current mailing restrictions and all applicable federal, state and local laws, rules and regulations regarding direct mail marketing before placing the order with Packola.com.

While in our possession, Uploaded Lists remain the exclusive property of the User and shall be used only with User's instructions. User is responsible for checking the accuracy of Uploaded Lists before submitting to Packola.com and to make sure that there is no confidential information or notes not meant for the recipient. Uploaded Lists will not be sold or offered for use to any other party, and Packola.com will not utilize the list for any other purpose.

Packola.com contracts the services of third-party vendors for the procurement of Rented Lists. If you use a Rented List on Packola.com, you acknowledge that you have no proprietary rights to the data in rented lists, and that it is your responsibility to use it as per the vendor's terms by which it was rented. Rented Lists are only available for your marketing purposes. You do not have the right to transfer or sell Rented Lists to other parties.

All mailing delivery dates are estimates, not guarantees. Packola.com's responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service ("USPS"). Packola.com's responsibility ends when the job is delivered to the US Postal Service Business Mail Entry Unit. In no event shall Packola.com be liable for USPS performance failures or delivery delays.

Accuracy of Billing and Account Information / Financial Responsibility

We may, in our sole discretion, limit or cancel quantities purchased per account, per household or per order. These restrictions may include orders placed by or under the same User account, the same payment method (credit/debit card, ACH, Wire Transfer, or other), and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates or banking information for ACH/wire transfer payments, so that we can complete your transactions and contact you as needed.

Miscellaneous

All complaints must be registered within 3 days of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.

All materials we create in producing your printed product are the property of Packola.com. Although these materials will NOT be sold to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.


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